Legal, Ethical and Office Information Related to my Services

 

Our meeting  includes an initial assessment regarding whether or not I can offer you a service which might be helpful to you, and whether or not you feel comfortable working with me. You should evaluate this information along with your own assessment about whether you feel comfortable working with me.

Psychological services may involve a commitment of time, money, and energy, so you should be very careful about the provider you select. If you have questions about my procedures, we should discuss them whenever they arise. If your doubts persist, I will be happy to help you to secure an appropriate consultation with another professional. You can seek a second opinion from another professional or terminate services at any time. 

MEETINGS

My Office Manager schedules all Evaluation appointments. 

PROFESSIONAL RECORDS

Both the law and the standards of my profession require that I keep an appropriate treatment record or "file" which is my professional property. You are entitled to receive a copy of the record, but if you wish I can prepare an appropriate summary.  Because these are professional records, they can be misinterpreted; if you wish to see your records, I recommend that you review them in my presence so that we can discuss what they contain.  I am sometimes willing to conduct such a meeting without charge.  Clients will be charged an appropriate fee for any preparation time which is required to comply with an information request.

CONFIDENTIALITY

An important understanding for individuals, couples, and families seeking psychological services is the nature of confidentiality in treatment. While all matters related to your psychological services are held in the strictest professional confidence, there are some understandings and legal aspects to confidentiality that I would like you to know. The Health Insurance Portability and Accountability Act (HIPAA) of 1996 (P.L.104-191) forms also tell how private data may be used.

Clients have a clinical record or "file" which is the property of my clinical practice.  Routine release of any information about or from this record requires a dated and signed authorization by the client(s) which specifically designates what may be released and to whom.  A phone call request to release information is not sufficient.

Parents or guardians may obtain information about their legal minor (younger than 18) for whom they are responsible; if you are under eighteen years of age, please be aware that the law may provide your parents with the right to examine your treatment records.

Please be aware that I have an ethical obligation to balance the interests of all clients. If you inform me of a situation that, in my opinion, is blatantly harmful, unfair, or unethical, or if, in my opinion, psychological services cannot profitably proceed unless something you tell me is shared with your person(s), I may at my discretion  give you the choice of correcting the situation when that is feasible, informing the other(s) of the situation, having me tell the other(s), or terminating treatment.

Situations which may permit or require release of private information are:

            1)  Ordinarily, information is only released when you authorize it in writing such as to exchange information with another provider, or health insurance company. Please be aware that if you have third-party reimbursement (health insurance or HMO) and file a claim with authorization for release, that your insurance company may request or require detailed information, and in some cases a copy of your file. If the request is more than routine practice, I will call you for you to decide. Please realize that I do all I professionally can to protect and honor your confidentiality.

            2)  By Wisconsin State Statute, helping professionals are required to immediately report every case of specific physical and/or sexual abuse of children (minors) and "vulnerable adults" (mentally limited, severely ill, legally "incompetent", etc.) to the appropriate legal authority (child protection department, police). In such cases, confidentiality between the patient /client and therapist must be broken.

            3)  In cases where there is imminent danger to an individual, such as severe risk of harming one's self (suicidal) or danger of harming another (homicidal), the professional is required to act to protect.  In the case where the client may disagree, it must be the professional's clinical judgment to decide when confidentiality must be broken in the interest of protection of the client or others from harm. If I believe that a client is threatening serious bodily harm to another, I may be required to take protective actions which may include notifying the potential victim, notifying the police, or seeking appropriate hospitalization.  If a client threatens to harm him/herself, I may be required to seek hospitalization for the client, or to contact family members or others who can help provide protection. These situations have rarely arisen in my practice.  Should such a situation occur, I will make every effort to fully discuss it with you before taking any action.

            4)  In cases where there is a legal subpoena requiring the release of records, information must be disclosed.  This is rare, and a subpoena is not easily obtained. In many judicial proceedings, you have the right to prevent me from providing any information about my psychological services to you, or in some cases, you may have the option to authorize me to offer a summary of your record. However, in some circumstances a judge may require my testimony if he/she determines that resolution of the issues before him/her demands it.  It is important to remember that providers have knowledge which may be subpoenaed -- not only the patient record.  Please assume that any and all information that you share with me can and may be included in any reports or opinions.  When your welfare may become a point of litigation, your right to confidentiality may be waived by requirement and your psychologist can be compelled to release the file, give a deposition, or testify in court.  Also, if you are seeking an evaluation for legal purposes, please inform me of this specifically at the beginning of our work. 

COMPLAINT or GRIEVANCE

If, for any reason, you are not satisfied with the services you are receiving from me, please talk it over with me to see if we can resolve the problem.   If you believe your rights have been violated, you may contact the: 

Wisconsin Psychology Examining Board
Department of Regulation & Licensing
Bureau of Health Service Professions
P.O. Box 8935
Madison, WI 53708-8935
(608) 266-2112

You also have the right to file complaints related to privacy regulations with the U.S. Department of Health and Human Services (DHHS)

PROFESSIONAL FEES

Fees for specific services are listed within the descriptions of each service.  

If you have medical insurance, your mental health coverage may help with clinical services and my psychological testing/evaluation fee. My office manager handles all insurance questions and may be reached at 715.235.0375.

In addition to regular appointments, it is my practice to charge at the clinical rate on a prorated basis for other professional services you may require such as telephone conversations which last longer than 10 minutes, attendance at meetings or consultations with other mental health professionals which you have authorized, preparation of records or treatment summaries, or the time required to perform any other service which you may request of me – services which insurance may not cover. 

When you request and authorize it, copying your records for release to another professional or medical service (e.g., underwriting service evaluating your life insurance application) is also charged to you at $1.15 per page, and $15.00 per clerical services. 

In unusual circumstances, you may become involved in litigation which may require my participation. You will be expected to pay for the professional time required even if I am compelled to testify by another party. I charge $190 per hour for legal report writing, consultation, preparations and attendance at any legal proceeding (as well as reimbursement for any related expenses such as travel time, parking and meals.). 

BILLING AND PAYMENTS

You will be expected to pay for all services by check or cash at the time they are provided; we do not take credit cards. In the case of an evaluation the fee is due at the time of services and you will be reimbursed whatever amount we may receive from your insurance company.  We will bill your insurance company, if the insurer has indicated there is coverage, and request that you be directly reimbursed for the portion insurance covers, however, it is likely the insurer will send any monies to my office and if this occurs, I will issue my own check to you for that amount.  Some insurance companies require a “Preauthorization” which typically delays our first appointment by several weeks.

INSURANCE

In order to set realistic  goals and priorities, for psychological services it is important to evaluate what resources are available to pay for services.  If you have a health benefits policy, it will usually provide some coverage for mental health treatment and this MAY cover a portion of my evaluation services, I do not bill insurance companies for psychological services, with the exception of  psychological evaluations. Non evaluation services are offered at a reduced rate due to fewer “paperwork” charges.

Please remember that my services are provided for and charged to you, not to your insurance company and you, and not your insurance company, are responsible for full payment of the fee.

Carefully read the section in your insurance coverage booklet which describes mental health services depending on the type of coverage you may have.

If you submit a claim to your insurance company yourself you should keep your session receipt to attach to your claim

 

 

 

 
         
         

             

 

Copyright ©2006-2011, Gust Jenson, all rights reserved